If you have doubts or questions please consult the FAQ, but if you don't find the answer you were looking for, don't hesitate to contact us.
You can purchase the installation package that best suits your needs by accessing our store and filling out the relevant form. Please note that, in order to carry out the installation and configuration of the alarm system, you must have a Wi-Fi network or an active and working alarm SIM card.
In order to proceed with the installation of the alarm system and the configuration of the app and subscription, you must have:
When configuring the alarm system via the app, you are prompted to enter an account of your choice from Facebook, Gmail or Microsoft on the smartphone, which has access, management and full control of the system settings.
The Hello Sure Protection Kit includes:
The installation service is separate, as it is optional.
This is an additional service which, in the event of intrusions or risky situations, allows you to be contacted by the Operations Centre and, in the event of a real emergency, you can choose whether to send help.
The fee has no time limit, you can cancel your subscription whenever you want. If you decide to terminate it within the first 24 months, you must return it by following the return instructions. If it is not returned within 30 days, a 250€ cancellation fee will be charged.
Yes, you can invite other users to control your system. All users can control the devices and manage the alarm status. Only the administrator and family users can see events and receive notifications. Only the administrator can make changes to the system, add or delete devices.
You can generate unlimited invitation codes from your my.hellosure.app page where you can also see all active friends.
Login to the Hello Sure app and go to settings, at the bottom of the page you will find the smart installation manual that allows you to configure the system in a few simple steps.
To cancel your MyHelloSure Account, follow the procedure explained on the dedicated page.
